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If you need help navigating this portal or want to ask about e-services in general, please email eservices@gov.ky. Be sure to check our FAQs first to see if your question has been answered.

If you have clicked on an e-service you have never used before and get to a login screen, you will need an account and may also need authorisation from the relevant agency before you can use that service. Click here for a list of e-services that require some form of registration.

For assistance with a particular e-service, please contact the relevant helpdesk.


Immigration Online (IOL)

Department of Immigration

IMM_IS@gov.ky | 1-345-949-8344


  • Password resets
  • Navigation assistance
  • Linking applications to IOL
  • Account set up / login details
  • Account changes
  • Account termination

National Job Link Portal

National Workforce Development Agency

nwda.jobs@gov.ky | 1-345-945-3114


  • Password resets
  • Navigation assistance
  • Account set up / login details
  • Account changes

Online Planning System (OPS)

Department of Planning

info@planning.gov.ky | 1-345-244-6501


  • Password resets
  • Records unavailable on account
  • Incorrect information shown on a record
  • Account set up / login details
  • Finance account updates / Fee items missing
  • Account changes

Brac Informatics (BIC)

support@bic.ky


  • Site unavailable
  • Notifications not working
  • Pop-up system errors
  • Credit card issues